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What kinds of payment methods do you guys accept ?
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ANSWER:
We currently accept Paypal for the small order as our preferred online payment processor. Payment with confirmed mailing address and optional verified buyer status will help ensure your order is processed faster. As to the large or the bulk order, we prefer accepting money bookers,money order or wire transfer method.
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How can I communicate with POWERLVELING-CHEAP after my payment has been cleared?
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ANSWER:
You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enquiry is dealt with swiftly.
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Why does my order require voice verification and/or fax verification?
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ANSWER:
We like to take all possible steps to protect our clients' details as well as the integrity of POWERLEVELING-CHEAP. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.
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How do I pay with my credit card without using Paypal?
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ANSWER:
We do offer the option to pay using a credit card outside of Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services.
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What time are you likely to call me regarding an order?
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ANSWER:
We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available and that we don’t wake you up!
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What security precautions are taken to protect my personal information?
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ANSWER:
POWERLEVELING-CHEAP takes the protection of our clients' personal information very seriously. We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so too are we vigilant. Additionally, the information submitted will never be disclosed to any third parties.
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What confirmations should I expect once I've placed an order?
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ANSWER:
You will receive an email within 30 minutes after placing an order. If your order was approved, this email will confirm your order. Otherwise, it will notify you that this order failed and will give you instructions on how to process your order. Once your order delivers, a delivery confirmation email will be sent.
We may also require additional verifications or information before accepting an order. We will contact you if your order is cancelled or if additional information is required to accept your order.
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What is a pending e-check, and why do I need to wait for it to clear?
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ANSWER:
A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to POWERLEVELING-CHEAP's account and then delivery can take place immediately thereafter.
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How do I avoid sending an e-check?
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ANSWER:
An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.
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I've sent an e-check, but I did not mean to. How do I cancel it?
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ANSWER:
If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have.
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General Power-Leveling Terms of Service
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ANSWER:
As the leading provider of Power Leveling, POWERLEVELING-CHEAP provides the quickest and the most secure leveling services while maintaining an emphasis on quality. Your character will be leveled by our master players 24 hours a day, 7 days a week, operating at the highest efficiency so that your character will reach the desired level in the timeframe you've specified. This is why POWERLEVELING-CHEAP's Power Leveling service is the easiest way for you to bypass boredom and get to having fun.
Account Safety
POWERLEVELING-CHEAP relies on strictly enforced internal policies to safeguard customer game accounts. Every single character is leveled by a master player that conducts himself in an ethical manner in the game. Your character will not be used to Player-Kill, Kill-Steal, hoard farming locations, or any other in-game behavior that is frowned upon. It goes without saying that macros, dupes, game bug exploits, and other such foolishness will never be used. In short, your character will be leveled the safest way possible: by going through the grind.
Account Security
We understand that you may be nervous about letting us access your game account while leveling your character. Game account theft is a very real problem, thus we take the security of our customers' game accounts very seriously. In addition to the fact that we as a company would like to stay in business for more than a few weeks, you should take comfort in the fact that we only need your game ID and password to level your character. We do not need your master ID, password, or your birthday, all of which are needed to take full control of an account. Since you keep this vital information yourself, your account is fully secure.
Confidential
While leveling your character, our master players will only talk to other characters under our control. If we happened to run into someone who is familiar with your character, we indicate that we are a friend or relative playing your character for a little while. You may also tell us how to deal with such situations. We will not under any circumstance reveal the leveling service.
Unparalleled Value
By being a direct service provider, POWERLEVELING-CHEAP has flexibility and cost savings that leveling resellers do not have. We can draft a customized leveling package to include any such equipment that you wish to purchase. Other sellers may undercut our prices in desperation, but they cannot deliver the same level and quality of service as we can. Be especially weary
No Hidden Costs
We will not take any of your equipment or expend any of your gold. Your possessions prior to the start of leveling will be fully inventoried and returned back to you intact. Your character will also keep all items from drops during the leveling service. However, since drops and such are by chance, we cannot make any guarantees about what extra items your character will gain through drops.
Character Progress Tracking
Prior to starting your leveling service, you can specify a segment of time each day when you can play with your character. This not only allows you to track the progress of your character, but you can use the time to meet up with your friends in the game and explore your character's new powers.
ATTENTION
We prefer you not to log in to your account during the process so we can complete it as quickly as possible.
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General Power-Leveling Disclaimer
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ANSWER:
1. Your account will be safe with us as we take data security very seriously. We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the POWERLEVELING-CHEAP' web site you will need to submit a password or some other type of authenticating information.
2. We will change the password to your account to avoid any interruptions during the leveling process. If you need to check on the progress of your character, you can do that from another account or simply contact us and we will be more than glad to check that out for you. You can also log into your account with POWERLEVELING-CHEAP and check the updated progress report.
3. Gold accumulated throughout the leveling process will be left in your character's inventory. Non-upgradeable items will be vendored or auctioned off to fund the leveling process. As a general rule, loot distribution works exactly like how it would with any group you play with. Should an upgrade drops, your character will have first dips or roll if there are multiple needs. Often when power-leveling, your character will be grouped with other levelers. In event of a greed drop, the item will be sold for gold and the profit shared amongst the group.
4. You understand that by requesting play-time during the power-leveling process will extend the duration of the power-leveling service and compensation requests for late completion or refund for levels gained during your play-time will not be entertained.
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After I pay, when do you start to level?
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ANSWER:
Normally, we start leveling within 1hour after receiving your order. Sometimes our departments can get full and it may take longer for your order to start. In this condition, we'll inform you at once and let you know the waiting time.
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How do you level my character?
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ANSWER:
We assign several expert players, 24hour/day to leveling your character, they kill monster over and over again and do simple quests to upgrade your character. It goes without macros, dupes, game bug exploits, and other such foolishness will never be used.
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Is there any guarantee that I won't have my account stolen?
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ANSWER:
We understand that you may be nervous about letting us access your game account .Game account theft is a very real problem, thus we take the security of our customers' game accounts very seriously. In addition to the fact that we as a company would like to stay in business for more than a few weeks, you should take comfort in the fact that we only need your game ID and password to level your character. Since you retain this vital information such as answer to your secret question, your account is absolutely safe. When we completed the power leveling, we will send you an email. Then you can change your password instantly.
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How do I check the progress on my account?
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ANSWER:
You can also track your power leveling status on our website. The power leveling report is updated once a day. Or contact us via email or live chat.
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Will you use my character to PK (player-kill) or KS (kill-steal)?
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ANSWER:
No! We will never involve your character in PKing, KSing, farming or any other behavior that is frowned upon.
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What do you do if someone sends a tell to my character?
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ANSWER:
Normally we will respond as if/DND when another player sends you a message, however if a GM message you we will say hello to him or her. We can respond in any way you like though. If you have any specific answers you would like us to use, please just let us know and we will follow it.
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Can I play with my character while leveling?
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ANSWER:
We recommend you do not. But if you want, please contact the live-help at any time, we stop level for a while. When you are in game, please don’t take away or sell the gold and equipment. they are necessary to leveling. After you leave the game, don’t forget to inform us. We’ll go on leveling immediately. We also delay the time of accomplishment according to the time you spend in game.
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